Program Support Assistant, Direct Support Professional Customer Service & Call Center - Colorado Springs, CO at Geebo

Program Support Assistant, Direct Support Professional

Position Description PAY:
$17/hour This position is eligible for Daily Pay! Work today, get paid today! We've partnered with DailyPay, a voluntary benefit to offer employees access to their pay on their own schedule.
Work Schedule/Work Hours:
Monday-Friday 8:
00am-4:
30pm This Full Time job is eligible for Medical, Dental, Vision, Retirement, Long Term Disability, Short Term Disability, Life and Accidental Death and Dismemberment, Flexible Spending Accounts and several voluntary supplemental benefit offerings.
In addition, this position is eligible for paid time off in the form of vacation, sick, holiday, floating holiday, jury duty and bereavement leave.
OBJECTIVE:
The Direct Support Professional provides care to clients and administrative support to our Adult Day Program serving participants with Intellectual and developmental disabilities.
Qualifications:
High School diploma, GED, and/or related experiences.
Clerical, computer, and customer service experience a plus.
See background requirements below.
Previous experience with IDD not essential, just a passion for the mission--we train you for the job tasks.
The Direct Support Professional works independently and cooperatively in a dynamic team environment.
The Direct Support Professional demonstrates skills in organization, follow through, flexibility, multitasking, and meeting required deadlines.
Being proficient in computer use and typing 50 wpm accurately is a plus.
Maintaining acceptable work standards in all areas including attendance/punctuality, performing all other duties as assigned.
KEY RESPONSIBILITY AREAS:
Client Care The Direct Support Professional is a dynamic member of our Adult Day Program team, assisting in the implementation of individualized plans by providing positive assistance and guidance.
The Direct Support Professional is active in participant activities of daily living during day program, such as client arrival and departure, participant schedules, supervision levels, protocols, community outings, and ensuring safety throughout the facility and in the community.
The Direct Support Professional demonstrates empathy and concern for individuals with developmental and physical disabilities and has a passion for working to maximize their independence and growth.
Administrative Support - Processing, Tracking and Reporting The Direct Support Professional performs administrative clerical duties including, but not limited to, the accurate and timely documentation of client goals and behaviors (if applicable.
) in their daily log notes entries.
Relationship Management The Direct Support Professional responds to special requests, shows flexibility, professional attitude and communication, deals calmly with non-routine situations, and works cooperatively and effectively within a Team.
The DSP interacts effectively and professionally with care givers, community agencies, stakeholders, and clients as a representative of Goodwill.
BACKGROUND CHECK REQUIREMENTS Per the Colorado Revised Statutes 2016; Title 27- Behavioral Health:
27-90-111:
Employment of personnel - screening of applicants - disqualifications from employment:
(4) Prior to the department's permanent employment of a person in a position that would require that person to have direct contact with any vulnerable person, the executive director or any division head of the department shall make an inquiry to the director of the Colorado bureau of investigation to ascertain whether the person has a criminal history.
The person's employment shall be conditional upon a satisfactory criminal background check.
Any criminal background check conducted pursuant to this subsection (4) shall include but need not be limited to arrests, conviction records, and the disposition of any criminal charges.
The department shall require the person to have his or her fingerprints taken by a local law enforcement agency.
The local law enforcement agency shall forward those fingerprints to the Colorado bureau of investigation for the purpose of fingerprint processing utilizing the files and records of the Colorado bureau of investigation and the federal bureau of investigation.
The department shall pay for the costs of criminal background checks conducted pursuant to this section out of existing appropriations.
Per Contract C2016-0024 - Colorado Springs School District 11:
C.
32 BACKGROUND CHECKS OF EMPLOYEES Provider shall ensure that all assigned staff have undergone background checks with the Colorado Bureau of Investigation, and have been fingerprinted and are approved to work with children.
The CDE is clear in its requirements and intent that the Provider is required to ensure all its employees (and/or subcontractors) who will interact with students will be fingerprinted and background checked pursuant to CDE licensure procedures.
The District relies on the Provider to properly utilize the data it receives from background investigations and fingerprinting, and expects the Provider to use that information in its decisions to hire staff to provide services under this agreement The Provider is also responsible for informing the District if any negative information surfaces that may be detrimental to the conduct and performance under this agreement.
a) The Contractor shall not utilize, in the performance of this contract, any laborer or employee who has been convicted of a violent crime or a crime of such nature (i.
e.
child related offenses) as to categorize the person as being unsuitable for working around school children, or has engaged in such conduct, in the last five years, as to be similarly categorized.
Suitability shall be determined by performance of security/background checks (as are necessary in light of the potential of contact with District students, staff, property, or sensitive records maintained at District sites) by the contractor on all laborers and employees utilized in the performance of the work.
b) When there is reasonable doubt regarding a particular person's suitability, a request may be made through the District Contracting Officer for an approval/opinion prior to the individual beginning work.
The Contractor shall submit copies of all security/background checks performed within twenty four (24) hours of a request by the District for such information.
The District may request copies of these security/background checks up to twelve (12) months after completion of the specific project (site work).
Failure to complete or submit any required security/background check requested by the District.
may result in immediate cancellation of work in process and/or removal from the active vendor and Offerers list for up to one year.
c) The Contractor, Its laborers and employees shall not fraternize or otherwise communicate with the students except in cases of safety and like necessities.
? Goodwill is an Equal Opportunity Employer dedicated to employing qualified individuals including those with disabilities, protected veterans and military spouses.
Goodwill participates in E-Verify.
For more information on E-Verify, please contact DHS:
888-897-7781 or www.
dhs.
gov/E-Verify We promote a Safe & Drug-free Workplace.
Physical Requirements Attachment to Job Description Position:
363 - Dept Number:
5020, 5030, 5006 (This information is required to ensure compliance with various workplace regulations.
Please identify each physical activity required in the performance of this position using the guide below) Guide to Physical Requirements:
o Continuously (5-8 hours) o Frequently (3-4 hours) o Occasionally (1-2 hours) o Never LIFTING:
(as defined by ADA) Heavy:
45 lbs & over - FREQUENTLY Moderate:
15-44 lbs - FREQUENTLY Light:
14 lbs & under - FREQUENTLY CARRYING:
Heavy:
45 lbs & over - FREQUENTLY Moderate:
15-44 lbs - FREQUENTLY Light:
14 lbs & under - FREQUENTLY PUSHING/PULLING - FREQUENTLY REACHING:
Above Shoulder - FREQUENTLY At Shoulder - FREQUENTLY Below Shoulder - FREQUENTLY TWISTING - FREQUENTLY BENDING - FREQUENTLY KNEELING/CRAWLING - FREQUENTLY SQUAT - FREQUENTLY CLIMBING:
Use of legs only (stairs) - FREQUENTLY Use of arms & legs (ladders) - FREQUENTLY HEARING - CONTINUOUSLY VISION:
Visual, close - CONTINUOUSLY Visual, distant - CONTINUOUSLY Visual, depth perception - CONTINUOUSLY HANDS/FINGERS:
Simple grasping - FREQUENTLY Fine Manipulation - FREQUENTLY Repetitive Movements - FREQUENTLY WALKING - CONTINUOUSLY STANDING - CONTINUOUSLY SITTING - CONTINUOUSLY SPEAKING - CONTINUOUSLY OTHER, please describe - Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
41 CFR 60-1.
35(c) Recommended Skills Activities Of Daily Living (Ad Ls) Behavioral Medicine Business Relationship Management Communication Customer Service Developmental Disabilities Estimated Salary: $20 to $28 per hour based on qualifications.

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