Mobile Device Support Specialist
Job Description Mobile Device Support Specialist - ( ANS00018M ) Mission Statement Jacobs is seeking a qualified Information Technology (IT) professional to support the USSOCOM SITEC II Enterprise Operations and Maintenance (EOM) contract.
Your career at Jacobs enables USSOCOM to fulfill its mission to Provide fully capable Special Operations Forces (SOF) to defend the United States and its interests and synchronize planning for global operations against terrorist networks.
As a member of our team, you will support the vice president of the Enterprise Operations Group (EOG) as we partner with SOF military and civilian members to provide world-class IT services and support that connects over 60,000 users around the world in the areas of software development/maintenance, network services, security, end-user computing, and test and evaluation.
Job Description Mobile Device Support Specialist with experience in supporting applications on mobile devices for a broad spectrum of mobile operating systems (i.
e.
Apple iOS, Android OS, etc.
).
Responsible for providing basic technical support, troubleshooting, monitoring, and maintaining equipment relative to the Agency's designated MDM, Active Directory, designated enterprise messaging system, various mobile device hardware, and mobile device operating systems.
Typical duties include:
Manage trouble tickets using the client designated corporate ticketing system Provide basic troubleshooting and problem resolution proficiencies in the following:
Mobile Device Hardware from multiple vendors such as Apple, BlackBerry, and Samsung Mobile Device Software Operating Systems from multiple vendors such as iOS, Android, and BlackBerry Manage cellular lines of service to include but not limited to; Correct charge for service plan, adding/removing lines of service and adjusting global plans as needed Administer MDM accounts directly related to the mobile device such in support of login Download users singing and encryption certs from DISA and install on the individual users device Troubleshoot and resolve mobile device issues or problems with device hardware and software Troubleshoot wireless carrier network services such as voice, data, Short Message Service (SMS), Multimedia Messaging Services (MMS), data tethering, mobile hot spot, management of carrier mobile telephone numbers between devices, etc.
Provide input to design requirements associated with continued installation, integration, and testing of the smart phone information systems Assist in maintaining a reference library to include, but not limited to, creating end user tips and tricks, creating, and responding to end user FAQs, providing input to HQ USSOCOM Standard Operating Procedures (SOPs) Support HQ USSOCOM in developing and maintaining all technical and procedural documentation pertaining to client designated enterprise mobile device configurations, technical support, processes, and procedures Provide user familiarization and guidance for client designated enterprise mobile device functions as requested Escalate trouble tickets with the appropriate Tier 3 support when more advanced troubleshooting is required Configure and enterprise enroll/activate client designated mobile devices with current client approved upgrades to device firmware, operating system patches and versions based on troubleshooting resolution and device reassignments Assist with the enterprise mobile device refresh period by providing Tier 2 MDM support and enterprise deployment of client refresh enterprise mobile devices Adhere to client property processes in accordance with client policy Process replacement devices (seed stock) between vendor and end users as required Assist with the enterprise mobile device refresh period by providing Tier 2 MDM support and enterprise deployment of client refresh enterprise mobile devices Adhere to client property processes in accordance with client policy Process replacement devices (seed stock) between vendor and end users as required Clearance Requirements:
TS/SCI Education Requirements:
None Work will be performed inside a large facility.
An inside environment may be a cubicle (considerations:
close quarters, low to moderate noise, bright or dim lighting).
Work assignments vary based on client requirements.
Work may include travel with the military to participate in exercises in austere conditions Outside work may include various environmental conditions including hot, dusty, cold, icy and windy climates.
Employment is contingent upon obtaining all required certifications within the timeframe specified in a waiver by the government (if applicable) and maintaining required certifications through the duration of the contract.
Failure to obtain/maintain required certifications will result in disqualification for this position and could result in termination.
Candidate must exhibit a professional behavior that promotes teamwork, fosters cooperation, and enhances productivity in the workplace.
Must be well organized with the ability to coordinate, prioritize and execute multiple tasks simultaneously in a high-pressure environment.
Ability to communicate verbally and in writing to work effectively with a variety of government, military and contractor personnel at all levels.
Candidate must be able to interface effectively with individuals at all levels of the organization.
Grooming and dress usually business casual, but dependent on clients standards.
Must not pose a safety hazard to employees working in the same general area.
The position for which you are applying for requires a US government security clearance.
This is to advise you, that should you be extended an offer, if you possess a dual citizenship (i.
e.
, citizen of the US and another country), to be granted a clearance you will be required to relinquish your citizenship in the foreign country.
Primary Location :
United States-Colorado-Colorado Springs-20315-ECSP Recommended Skills Android 4.
0 Communication Coordinating Cryptography Firmware Hardworking And Dedicated Estimated Salary: $20 to $28 per hour based on qualifications.
Your career at Jacobs enables USSOCOM to fulfill its mission to Provide fully capable Special Operations Forces (SOF) to defend the United States and its interests and synchronize planning for global operations against terrorist networks.
As a member of our team, you will support the vice president of the Enterprise Operations Group (EOG) as we partner with SOF military and civilian members to provide world-class IT services and support that connects over 60,000 users around the world in the areas of software development/maintenance, network services, security, end-user computing, and test and evaluation.
Job Description Mobile Device Support Specialist with experience in supporting applications on mobile devices for a broad spectrum of mobile operating systems (i.
e.
Apple iOS, Android OS, etc.
).
Responsible for providing basic technical support, troubleshooting, monitoring, and maintaining equipment relative to the Agency's designated MDM, Active Directory, designated enterprise messaging system, various mobile device hardware, and mobile device operating systems.
Typical duties include:
Manage trouble tickets using the client designated corporate ticketing system Provide basic troubleshooting and problem resolution proficiencies in the following:
Mobile Device Hardware from multiple vendors such as Apple, BlackBerry, and Samsung Mobile Device Software Operating Systems from multiple vendors such as iOS, Android, and BlackBerry Manage cellular lines of service to include but not limited to; Correct charge for service plan, adding/removing lines of service and adjusting global plans as needed Administer MDM accounts directly related to the mobile device such in support of login Download users singing and encryption certs from DISA and install on the individual users device Troubleshoot and resolve mobile device issues or problems with device hardware and software Troubleshoot wireless carrier network services such as voice, data, Short Message Service (SMS), Multimedia Messaging Services (MMS), data tethering, mobile hot spot, management of carrier mobile telephone numbers between devices, etc.
Provide input to design requirements associated with continued installation, integration, and testing of the smart phone information systems Assist in maintaining a reference library to include, but not limited to, creating end user tips and tricks, creating, and responding to end user FAQs, providing input to HQ USSOCOM Standard Operating Procedures (SOPs) Support HQ USSOCOM in developing and maintaining all technical and procedural documentation pertaining to client designated enterprise mobile device configurations, technical support, processes, and procedures Provide user familiarization and guidance for client designated enterprise mobile device functions as requested Escalate trouble tickets with the appropriate Tier 3 support when more advanced troubleshooting is required Configure and enterprise enroll/activate client designated mobile devices with current client approved upgrades to device firmware, operating system patches and versions based on troubleshooting resolution and device reassignments Assist with the enterprise mobile device refresh period by providing Tier 2 MDM support and enterprise deployment of client refresh enterprise mobile devices Adhere to client property processes in accordance with client policy Process replacement devices (seed stock) between vendor and end users as required Assist with the enterprise mobile device refresh period by providing Tier 2 MDM support and enterprise deployment of client refresh enterprise mobile devices Adhere to client property processes in accordance with client policy Process replacement devices (seed stock) between vendor and end users as required Clearance Requirements:
TS/SCI Education Requirements:
None Work will be performed inside a large facility.
An inside environment may be a cubicle (considerations:
close quarters, low to moderate noise, bright or dim lighting).
Work assignments vary based on client requirements.
Work may include travel with the military to participate in exercises in austere conditions Outside work may include various environmental conditions including hot, dusty, cold, icy and windy climates.
Employment is contingent upon obtaining all required certifications within the timeframe specified in a waiver by the government (if applicable) and maintaining required certifications through the duration of the contract.
Failure to obtain/maintain required certifications will result in disqualification for this position and could result in termination.
Candidate must exhibit a professional behavior that promotes teamwork, fosters cooperation, and enhances productivity in the workplace.
Must be well organized with the ability to coordinate, prioritize and execute multiple tasks simultaneously in a high-pressure environment.
Ability to communicate verbally and in writing to work effectively with a variety of government, military and contractor personnel at all levels.
Candidate must be able to interface effectively with individuals at all levels of the organization.
Grooming and dress usually business casual, but dependent on clients standards.
Must not pose a safety hazard to employees working in the same general area.
The position for which you are applying for requires a US government security clearance.
This is to advise you, that should you be extended an offer, if you possess a dual citizenship (i.
e.
, citizen of the US and another country), to be granted a clearance you will be required to relinquish your citizenship in the foreign country.
Primary Location :
United States-Colorado-Colorado Springs-20315-ECSP Recommended Skills Android 4.
0 Communication Coordinating Cryptography Firmware Hardworking And Dedicated Estimated Salary: $20 to $28 per hour based on qualifications.
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