Client Support Technician
Job DetailsJob Location Colorado Springs (Peterson SFB Schriever SFB) - Colorado Springs , CO Position Type Full Time Job Category Information Technology DESCRIPTIONTHE COMPANY Integrated Computer Solutions (ICS) is an IT service provider that supports the federal government, along with a number of state agencies and municipalities.
Our employees are skilled professionals that are integral to the success of our customers' missions.
We are trusted advisors whose professional lives are governed by our Core Values of Integrity, Excellence, Grit, Selfless Service, and Getting Stuff Done.
THE POSITION The Intermediate Client Support Technician assists in maintaining the company's IT infrastructure, providing reliable technical support, and outstanding customer service.
This position leverages skills in IT support, including managing and troubleshooting client-level systems.
COMPENSATION AND BENEFITS ICS has an effective process for establishing competitive compensation ranges using available market data.
Your actual compensation will be commensurate with your skill level and experience.
The actual salary for this role may vary by location.
The salary range for this position is $41,000 - $58,000.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the ICS.
We also provide a robust benefits package including Tuition Reimbursement, 401K Match, BCBS Health Coverage, and Paid Time Off - EVEN YOUR BIRTHDAY!
Responsibilities:
Assist in deploying, sustaining, and troubleshooting system software to ensure optimal performance, including managing client-level hardware and software, troubleshooting system components, and providing IT support.
Support the configuration of network devices and management of IP detection systems.
Adhere to security protocols and procedures, including managing system access and identifying potential system attacks.
Work collaboratively with team members to resolve technical issues.
Assist in the training of junior technicians.
ADDITIONAL INFORMATION 100% On-site at Schriever AFB OR Peterson AFB QUALIFICATIONS Active DoD Secret Security Clearance, AND; DoD 8140 Information Assurance Technical (IAT) Level II Certification, AND; Experience in managing client-level software and hardware, troubleshooting system components, and providing IT support.
Proven experience in an intermediate role within IT support.
Strong knowledge of network management, troubleshooting, and IT support.
Excellent teamwork and communication skills.
SOFT SKILLS:
Excellent communication, presentation, and public speaking skills.
Strong organizational and team management abilities.
Exceptional interpersonal skills with the ability to engage and motivate learners.
High degree of professionalism and ethical standards.
Ability to manage multiple priorities and adjust to changing priorities in a fast-paced environment.
Equal opportunity employer, including disability/vets.
Recommended Skills Technical Support Desktop Support Computer Hardware Help Desk Support Microsoft Windows Xp Peripheral Estimated Salary: $20 to $28 per hour based on qualifications.
Our employees are skilled professionals that are integral to the success of our customers' missions.
We are trusted advisors whose professional lives are governed by our Core Values of Integrity, Excellence, Grit, Selfless Service, and Getting Stuff Done.
THE POSITION The Intermediate Client Support Technician assists in maintaining the company's IT infrastructure, providing reliable technical support, and outstanding customer service.
This position leverages skills in IT support, including managing and troubleshooting client-level systems.
COMPENSATION AND BENEFITS ICS has an effective process for establishing competitive compensation ranges using available market data.
Your actual compensation will be commensurate with your skill level and experience.
The actual salary for this role may vary by location.
The salary range for this position is $41,000 - $58,000.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the ICS.
We also provide a robust benefits package including Tuition Reimbursement, 401K Match, BCBS Health Coverage, and Paid Time Off - EVEN YOUR BIRTHDAY!
Responsibilities:
Assist in deploying, sustaining, and troubleshooting system software to ensure optimal performance, including managing client-level hardware and software, troubleshooting system components, and providing IT support.
Support the configuration of network devices and management of IP detection systems.
Adhere to security protocols and procedures, including managing system access and identifying potential system attacks.
Work collaboratively with team members to resolve technical issues.
Assist in the training of junior technicians.
ADDITIONAL INFORMATION 100% On-site at Schriever AFB OR Peterson AFB QUALIFICATIONS Active DoD Secret Security Clearance, AND; DoD 8140 Information Assurance Technical (IAT) Level II Certification, AND; Experience in managing client-level software and hardware, troubleshooting system components, and providing IT support.
Proven experience in an intermediate role within IT support.
Strong knowledge of network management, troubleshooting, and IT support.
Excellent teamwork and communication skills.
SOFT SKILLS:
Excellent communication, presentation, and public speaking skills.
Strong organizational and team management abilities.
Exceptional interpersonal skills with the ability to engage and motivate learners.
High degree of professionalism and ethical standards.
Ability to manage multiple priorities and adjust to changing priorities in a fast-paced environment.
Equal opportunity employer, including disability/vets.
Recommended Skills Technical Support Desktop Support Computer Hardware Help Desk Support Microsoft Windows Xp Peripheral Estimated Salary: $20 to $28 per hour based on qualifications.
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