JOC IT Technician - Mid Shifts and Swing Shifts available
Salary Range $93K - $100KAleut has opportunities available to join a motivated, organized and highly technical team in support of USSPACECOM in the Colorado Springs, CO area!Aleut is looking for Cyber/IT Specialists with a robust IT background to support the United States Space Command Joint Operations Center (JOC).
The JOC IT staff ensures successful daily operations, high performance and productivity, and customer satisfaction throughout three shifts to maintain 24/7 JOC operations.
These positions will support software functions, network connectivity/ troubleshooting, VTC operations/maintenance, user account creations, IT issue resolution and ensure new and updated systems are properly configured, documented and installed.
This position provides mission-critical support to space operations, deconfliction, and planning activities through collaboration with existing federal cyber centers, create synergies that do not currently exist, centralize command and control of space operations, and synchronize warfighting effects to defend the information security environment.
Our team will assist USSPACECOM with improving the DoD's capabilities for its Information Networks (the DODIN) and ensuring resilient, reliable information and communication networks, providing support to Combatant Commanders across the globe, strengthening the nation's ability to withstand and counter space threats.
These positions require shift work to support 24x7x365 operations.
Responsibilities:
Perform IT administration and functions such as, user adds, moves and deletes, backup and restore, preventive maintenance, and upgrades Assist with the planning and coordination of software and applications upgrades, and Web (Sharepoint) development Installs, upgrades, and configures computers and peripherals including modems, printers, disk drives, memory and other system boards, keyboards, and monitors Provides initial assessment, research, and resolution of basic incidents and requests regarding the use of application software products and infrastructure components Addresses and resolves or coordinates resolution of basic and complex incidents and requests and logs all incidents and requests Design architectures to include the software, hardware, and communications to support the total requirements as well as provide for present and future cross-functional requirements and interfaces Ensure systems are compatible and in compliance with the standards for open systems and DOD architectures Determine and identify high-level functional and technical requirements based on interactions with the user community and knowledge of the enterprise architecture Identify, assess, and present options for meeting the functional and technical requirements including hardware and software updates or upgrade Interact with project management to plan project schedules and technical direction Provide recommendations during the selection of development tools Create a positive client support experience and builds relationships through deep problem understanding, ensuring timely resolution Monitor systems and peripheral equipment, system processing, and error listings to maintain control of hardware and software malfunctions Prepare Situational Awareness, incident reports, and operational update briefs Participate and provide input for Command exercises Update training plans, SOPs, and related policy, directives, and instructions related to USSPACECOM operations and procedures Contribute input to assessments of ongoing operations against Commander's objectives to inform senior leadership of mission success or failure Review and input data from/into the help desk ticketing system via the ServiceNow tool Manage high-level customer complaints and provide immediate resolution Provide assistance to and coordination with Executive Communications team Manage, schedule and operate VTC activities conducted on the JOC Oversee issuance of IT equipment Oversee troubleshooting and installation of IT equipment as required Support VIP / Executive Staff site visits Support USSPACECOM exercises and schedule accordingly Engage relevant functional and technical teams for assistance when necessary Cross-train to support specific roles and surge activities Cross-train with the ability to support Executive Comms, CSD, and JOC functions Provide status reports, metrics, and trending reports to leadership Follow corporate policies Analyze the system needs of the organization Maintain system security on the computers and the network as a whole Assign and update security permissions for the system network Optimize and evaluate the systems regularly Perform necessary upgrades and repairs Review/reset priorities to address the client mission and high priority initiatives Build and maintain relationships with other groups to accomplish client objectives Perform problem-solving tasks when alerted by a user Able to collaboratively work with adjunct organizations that also work closely to develop/tailor the system environment Train or direct users on the correct use of software and hardware Requirements:
TS Security Clearance with eligibility for SCI Bachelor's Degree in a related technical discipline or the equivalent combination of education, technical certifications or training/work experience.
Security
(SEC+) CE Certification or equivalent At least three (3) years of government contracting, civil service or military experience required Comprehensive knowledge of the principles, methods, and techniques used in VTC troubleshooting and support Must have experience interacting with technical and government stakeholders Top-notch written and interpersonal skills Good client management skills Ability to multi-task Preferred:
Experience with ServiceNow ITIL certification Thinklogical, DICES, and CRESTRON experience VTC scheduling and troubleshooting experience; Crestron Technician certification and/or Thinklogical Tech 300 certification or higher level relevant certification Previous experience in a 24/7 operational environment Aleut Federal is an EEO employer - M/F/Vets/Disabled#aae#CJ Recommended Skills Administration Assessments Backup And Restore Communication Customer Service Enterprise Architectures Estimated Salary: $20 to $28 per hour based on qualifications.
The JOC IT staff ensures successful daily operations, high performance and productivity, and customer satisfaction throughout three shifts to maintain 24/7 JOC operations.
These positions will support software functions, network connectivity/ troubleshooting, VTC operations/maintenance, user account creations, IT issue resolution and ensure new and updated systems are properly configured, documented and installed.
This position provides mission-critical support to space operations, deconfliction, and planning activities through collaboration with existing federal cyber centers, create synergies that do not currently exist, centralize command and control of space operations, and synchronize warfighting effects to defend the information security environment.
Our team will assist USSPACECOM with improving the DoD's capabilities for its Information Networks (the DODIN) and ensuring resilient, reliable information and communication networks, providing support to Combatant Commanders across the globe, strengthening the nation's ability to withstand and counter space threats.
These positions require shift work to support 24x7x365 operations.
Responsibilities:
Perform IT administration and functions such as, user adds, moves and deletes, backup and restore, preventive maintenance, and upgrades Assist with the planning and coordination of software and applications upgrades, and Web (Sharepoint) development Installs, upgrades, and configures computers and peripherals including modems, printers, disk drives, memory and other system boards, keyboards, and monitors Provides initial assessment, research, and resolution of basic incidents and requests regarding the use of application software products and infrastructure components Addresses and resolves or coordinates resolution of basic and complex incidents and requests and logs all incidents and requests Design architectures to include the software, hardware, and communications to support the total requirements as well as provide for present and future cross-functional requirements and interfaces Ensure systems are compatible and in compliance with the standards for open systems and DOD architectures Determine and identify high-level functional and technical requirements based on interactions with the user community and knowledge of the enterprise architecture Identify, assess, and present options for meeting the functional and technical requirements including hardware and software updates or upgrade Interact with project management to plan project schedules and technical direction Provide recommendations during the selection of development tools Create a positive client support experience and builds relationships through deep problem understanding, ensuring timely resolution Monitor systems and peripheral equipment, system processing, and error listings to maintain control of hardware and software malfunctions Prepare Situational Awareness, incident reports, and operational update briefs Participate and provide input for Command exercises Update training plans, SOPs, and related policy, directives, and instructions related to USSPACECOM operations and procedures Contribute input to assessments of ongoing operations against Commander's objectives to inform senior leadership of mission success or failure Review and input data from/into the help desk ticketing system via the ServiceNow tool Manage high-level customer complaints and provide immediate resolution Provide assistance to and coordination with Executive Communications team Manage, schedule and operate VTC activities conducted on the JOC Oversee issuance of IT equipment Oversee troubleshooting and installation of IT equipment as required Support VIP / Executive Staff site visits Support USSPACECOM exercises and schedule accordingly Engage relevant functional and technical teams for assistance when necessary Cross-train to support specific roles and surge activities Cross-train with the ability to support Executive Comms, CSD, and JOC functions Provide status reports, metrics, and trending reports to leadership Follow corporate policies Analyze the system needs of the organization Maintain system security on the computers and the network as a whole Assign and update security permissions for the system network Optimize and evaluate the systems regularly Perform necessary upgrades and repairs Review/reset priorities to address the client mission and high priority initiatives Build and maintain relationships with other groups to accomplish client objectives Perform problem-solving tasks when alerted by a user Able to collaboratively work with adjunct organizations that also work closely to develop/tailor the system environment Train or direct users on the correct use of software and hardware Requirements:
TS Security Clearance with eligibility for SCI Bachelor's Degree in a related technical discipline or the equivalent combination of education, technical certifications or training/work experience.
Security
(SEC+) CE Certification or equivalent At least three (3) years of government contracting, civil service or military experience required Comprehensive knowledge of the principles, methods, and techniques used in VTC troubleshooting and support Must have experience interacting with technical and government stakeholders Top-notch written and interpersonal skills Good client management skills Ability to multi-task Preferred:
Experience with ServiceNow ITIL certification Thinklogical, DICES, and CRESTRON experience VTC scheduling and troubleshooting experience; Crestron Technician certification and/or Thinklogical Tech 300 certification or higher level relevant certification Previous experience in a 24/7 operational environment Aleut Federal is an EEO employer - M/F/Vets/Disabled#aae#CJ Recommended Skills Administration Assessments Backup And Restore Communication Customer Service Enterprise Architectures Estimated Salary: $20 to $28 per hour based on qualifications.
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