Communication Systems Technical Support Work Center - Administra with Security Clearance
Challenging TodayReinventing TomorrowWe're invested in you and your successEverything we do is more than just a projectIt's our challenge as human beings, tooThat's why we bring a thoughtful and collaborative approach to every one of our partnershipsAt Jacobs, we challenge the status quo and redefine how to solve the world's greatest challenges, transforming big ideas into intelligent solutions for a more connected, sustainable worldDesign your career with a company that inspires and empowers you to deliver your best work so you can evolve, grow and succeed - today and into tomorrow Your Impact:
MISSION:
Jacobs is seeking a Client Support Administrator to support the NISSC II contractYour career at Jacobs enables NISSC to fulfill its mission to provide classified communications and processing for Command and Control (C2) capability in organizational work centers at NISSC sites.
As a member of our team, you will support corporate and customer missions to provide world-class IT services and support that connects systems and users across NORAD/NORTHCOM in the areas of software development/maintenance, network services, cyber security, systems administration, and other mission-critical areasJOB
Summary:
Shift work is required to support 24 7 operationsIt is important to be available to work any shift/designated hours required including nights, weekends, and holidays on a modified Panama scheduleThe Client Support Administrator will troubleshoot and resolve supported systems in response to trouble ticketsThe supported hardware includes desktops, laptops, multi-function printers, monitors, keyboard/video/mouse (KVM) devices, media converters and modules, associated cable and connectors, occasionally office furniture, virtual desktop infrastructure (VDI), zero clients, and other related IT equipmentThe software consists primarily of Windows 10, and other MS Office products such as Outlook, Adobe applications, and other Government-approved software
Responsibilities:
o Facilitating the excellent relationship between Government active duty/civilian customers and our contractor team.
o Answering user network resource application questions and resolving associated problems.
o Providing resolution to general classified and unclassified network and Personal Computer (PC) problems.
o Using Remedy and similar management tools to complete and assign trouble tickets for network, PC, laptop, KVM, printer, and other IT issues.
o Initiating responses, tracking, updating, reviewing, and concluding actions in Remedy.
o Elevating troubleshooting actions and results to other 21CS work centers or other technical support organizations when appropriate for further resolution.
o Coordinating and participating in installation and renovation projects.
o Reporting job status to CSG leaders.
o Supporting the customer's annual exercises, planned monthly relocations, and unplanned real-world events.
o Must be willing to work flexible shifts and days as requiredAssigned schedules will normally be one of the following three shifts.
o 12-hour day shift (0600-1800), including weekends and holidays3 days on, 3 days off in the first week, then 4 days on, 4 days off in the second week.
o 12-hour night shift (1800-0600), 3/3/4/4, including weekends and holidays3 days on, 3 days off in the first week, then 4 days on, 4 days off in the second week.
o 8-hour day shift (0700-1530), Monday - Friday.
o Serving as a coordination point between the 21CS, the Network Control Center, and other work centers and teammates on assigned actions and projects.
o Updating system check checklists, operational checklists, and related documentation.
o Performing other duties as required to support the 21CS mission.
o Performing hardware and software technical refresh efforts.
o Preparing status reports and trouble ticket metricsHere's What You'll Need:
Position requirements:
o Must have a current TS/SCIo Must have a current DoD IAT Level II or higher.
o Must have the skills to troubleshoot and resolve network and client issues in a Microsoft Windows Operating System environment.
o Must be able to diagnose network and client issues, troubleshoot connectivity, and perform routine maintenance tasks.
o Must have past or current experience with Remedy or a similar trouble ticket system in a high-tempo, dynamic, operations-based Help Desk environment.
o Must demonstrate the ability to perform desktop, laptop, and printer maintenance tasks.
o Must be capable of supporting the CMSFS 24x7x365 environment independently as they may work alonePREFERRED SKILLS:
o Experience with NORAD-NORTHCOM networks, PCs, and associated hardware and software.
o Must excel in a high-tempo, high-pressure working environment.
o Prior Help Desk experience as a technician.
o Demonstrated experience and capability interfacing with Air Force and/or DOD customers at very high levels, as well as experience serving multiple DOD Agencies.
o Trouble ticket system experience and skills (egin Remedy or a similar product).
o Ability to prepare, objectively review, and deliver technical presentations.
o Must have a broad, deep, professional customer service orientation and demeanor.
o Must be familiar with military courtesies and customs#cjpost Essential Functions Work Environmento Work will be performed inside a large facilityAn inside environment may be a cubicle (considerations:
close quarters, low to moderate noise, bright or dim lighting).
o Work assignments vary based on client requirements.
o Work may include travel with the military to participate in exercises in austere conditions.
o Outside work may include various environmental conditions including hot, dusty, cold, icy, and windy climatesPhysical Requirementso Sitting at deskPhone use and PC or laptopFiling requiredMay require lifting and carrying boxes of supplies or files up to 25 lbs.
o Extended periods of sitting while on PC/laptop or phone.
o May require climbing, working at heights, and in small, confined spaces such as under raised floors, inside closets, and server racks.
o Must be able to sit, stoop, kneel, or crouch for long periods of time.
o Work in noisy areas with hotter and colder temperatures than standard office environmental conditions.
o Lift and transport equipment up to 50 pounds.
o Equipment and Machineso General office equipment, which includes telephone, fax machine, copier, PC/laptop, and other miscellaneous office equipment.
o Servers, switches, routers, and other computer equipment that support the network environment.
o Operating hand tools, power tools, ladders, and test equipment.
o May require operating motor vehiclesAttendanceo Regular attendance in accordance with the established work schedule is mandatory.
o Shift Work is required to support operationsThe candidate chosen for this position must have the capability to work varying shifts if required.
o It is important to be able to work any shift/designated hours required.
o You may be asked to continue performance in support of a war, contingency, or exercise.
o You may be asked to continue performance during inclement weather or other conditions when others are not permitted to work.
o The position may require night and weekend work and could include travel with the military to participate in operations/exercises located in areas with field conditionsOther Essential Functionso Employment is contingent upon obtaining all required certifications within the timeframe specified in a waiver by the government (if applicable) and maintaining required certifications through the duration of the contractFailure to obtain/maintain required certifications will result in disqualification for this position and could result in termination.
o Candidate must exhibit professional behavior that promotes teamwork, fosters cooperation, and enhances productivity in the workplace.
o Must be well organized with the ability to coordinate, prioritize, and execute multiple tasks simultaneously in a high-pressure environment.
o Ability to communicate verbally and in writing to work effectively with a variety of government, military, and contractor personnel at all levels.
o Candidate must be able to interface effectively with individuals at all levels of the organization.
o Grooming and dress are usually business casual but dependent on the client's standardsMust not pose a safety hazard to employees working in the same general areaThis position is expected to pay $68,000-$72,000 annually; depending on experience, education, and any certifications that are directly related to the positionJacobs health and welfare benefits are designed to invest in you, and in the things you care aboutYour healthYour well-beingYour securityYour futureTypical benefits offered include education reimbursement, retirement benefits (401K match), employee stock purchase plan, health benefits, tax saving options, disability benefits, life and accident insurance, voluntary benefits, paid time off and paid holidays, and parental leave.
Recommended Skills Adobe Communication Computer Equipment Computer Security Confined Spaces Coordinating Estimated Salary: $20 to $28 per hour based on qualifications.
MISSION:
Jacobs is seeking a Client Support Administrator to support the NISSC II contractYour career at Jacobs enables NISSC to fulfill its mission to provide classified communications and processing for Command and Control (C2) capability in organizational work centers at NISSC sites.
As a member of our team, you will support corporate and customer missions to provide world-class IT services and support that connects systems and users across NORAD/NORTHCOM in the areas of software development/maintenance, network services, cyber security, systems administration, and other mission-critical areasJOB
Summary:
Shift work is required to support 24 7 operationsIt is important to be available to work any shift/designated hours required including nights, weekends, and holidays on a modified Panama scheduleThe Client Support Administrator will troubleshoot and resolve supported systems in response to trouble ticketsThe supported hardware includes desktops, laptops, multi-function printers, monitors, keyboard/video/mouse (KVM) devices, media converters and modules, associated cable and connectors, occasionally office furniture, virtual desktop infrastructure (VDI), zero clients, and other related IT equipmentThe software consists primarily of Windows 10, and other MS Office products such as Outlook, Adobe applications, and other Government-approved software
Responsibilities:
o Facilitating the excellent relationship between Government active duty/civilian customers and our contractor team.
o Answering user network resource application questions and resolving associated problems.
o Providing resolution to general classified and unclassified network and Personal Computer (PC) problems.
o Using Remedy and similar management tools to complete and assign trouble tickets for network, PC, laptop, KVM, printer, and other IT issues.
o Initiating responses, tracking, updating, reviewing, and concluding actions in Remedy.
o Elevating troubleshooting actions and results to other 21CS work centers or other technical support organizations when appropriate for further resolution.
o Coordinating and participating in installation and renovation projects.
o Reporting job status to CSG leaders.
o Supporting the customer's annual exercises, planned monthly relocations, and unplanned real-world events.
o Must be willing to work flexible shifts and days as requiredAssigned schedules will normally be one of the following three shifts.
o 12-hour day shift (0600-1800), including weekends and holidays3 days on, 3 days off in the first week, then 4 days on, 4 days off in the second week.
o 12-hour night shift (1800-0600), 3/3/4/4, including weekends and holidays3 days on, 3 days off in the first week, then 4 days on, 4 days off in the second week.
o 8-hour day shift (0700-1530), Monday - Friday.
o Serving as a coordination point between the 21CS, the Network Control Center, and other work centers and teammates on assigned actions and projects.
o Updating system check checklists, operational checklists, and related documentation.
o Performing other duties as required to support the 21CS mission.
o Performing hardware and software technical refresh efforts.
o Preparing status reports and trouble ticket metricsHere's What You'll Need:
Position requirements:
o Must have a current TS/SCIo Must have a current DoD IAT Level II or higher.
o Must have the skills to troubleshoot and resolve network and client issues in a Microsoft Windows Operating System environment.
o Must be able to diagnose network and client issues, troubleshoot connectivity, and perform routine maintenance tasks.
o Must have past or current experience with Remedy or a similar trouble ticket system in a high-tempo, dynamic, operations-based Help Desk environment.
o Must demonstrate the ability to perform desktop, laptop, and printer maintenance tasks.
o Must be capable of supporting the CMSFS 24x7x365 environment independently as they may work alonePREFERRED SKILLS:
o Experience with NORAD-NORTHCOM networks, PCs, and associated hardware and software.
o Must excel in a high-tempo, high-pressure working environment.
o Prior Help Desk experience as a technician.
o Demonstrated experience and capability interfacing with Air Force and/or DOD customers at very high levels, as well as experience serving multiple DOD Agencies.
o Trouble ticket system experience and skills (egin Remedy or a similar product).
o Ability to prepare, objectively review, and deliver technical presentations.
o Must have a broad, deep, professional customer service orientation and demeanor.
o Must be familiar with military courtesies and customs#cjpost Essential Functions Work Environmento Work will be performed inside a large facilityAn inside environment may be a cubicle (considerations:
close quarters, low to moderate noise, bright or dim lighting).
o Work assignments vary based on client requirements.
o Work may include travel with the military to participate in exercises in austere conditions.
o Outside work may include various environmental conditions including hot, dusty, cold, icy, and windy climatesPhysical Requirementso Sitting at deskPhone use and PC or laptopFiling requiredMay require lifting and carrying boxes of supplies or files up to 25 lbs.
o Extended periods of sitting while on PC/laptop or phone.
o May require climbing, working at heights, and in small, confined spaces such as under raised floors, inside closets, and server racks.
o Must be able to sit, stoop, kneel, or crouch for long periods of time.
o Work in noisy areas with hotter and colder temperatures than standard office environmental conditions.
o Lift and transport equipment up to 50 pounds.
o Equipment and Machineso General office equipment, which includes telephone, fax machine, copier, PC/laptop, and other miscellaneous office equipment.
o Servers, switches, routers, and other computer equipment that support the network environment.
o Operating hand tools, power tools, ladders, and test equipment.
o May require operating motor vehiclesAttendanceo Regular attendance in accordance with the established work schedule is mandatory.
o Shift Work is required to support operationsThe candidate chosen for this position must have the capability to work varying shifts if required.
o It is important to be able to work any shift/designated hours required.
o You may be asked to continue performance in support of a war, contingency, or exercise.
o You may be asked to continue performance during inclement weather or other conditions when others are not permitted to work.
o The position may require night and weekend work and could include travel with the military to participate in operations/exercises located in areas with field conditionsOther Essential Functionso Employment is contingent upon obtaining all required certifications within the timeframe specified in a waiver by the government (if applicable) and maintaining required certifications through the duration of the contractFailure to obtain/maintain required certifications will result in disqualification for this position and could result in termination.
o Candidate must exhibit professional behavior that promotes teamwork, fosters cooperation, and enhances productivity in the workplace.
o Must be well organized with the ability to coordinate, prioritize, and execute multiple tasks simultaneously in a high-pressure environment.
o Ability to communicate verbally and in writing to work effectively with a variety of government, military, and contractor personnel at all levels.
o Candidate must be able to interface effectively with individuals at all levels of the organization.
o Grooming and dress are usually business casual but dependent on the client's standardsMust not pose a safety hazard to employees working in the same general areaThis position is expected to pay $68,000-$72,000 annually; depending on experience, education, and any certifications that are directly related to the positionJacobs health and welfare benefits are designed to invest in you, and in the things you care aboutYour healthYour well-beingYour securityYour futureTypical benefits offered include education reimbursement, retirement benefits (401K match), employee stock purchase plan, health benefits, tax saving options, disability benefits, life and accident insurance, voluntary benefits, paid time off and paid holidays, and parental leave.
Recommended Skills Adobe Communication Computer Equipment Computer Security Confined Spaces Coordinating Estimated Salary: $20 to $28 per hour based on qualifications.
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