Hertz
The Airport Operations Manager directs the process and activities of frontline employees, including but not limited to CSAs, CXAs, Flex Reps, VSAs, or other non-exempt employees, and may assist the Senior Operations Manager in overseeing a brand or department of an airport location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency.
The Airport Operations Manager helps to provide overall leadership to non-exempt employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, safety, service, budgets, and vendor relations.
The Airport Operations Manager may lead a brand or a function and all brands, depending on the size of the location.
The key responsibilities and accountabilities for the Airport Operations Manager are:
Responsible for daily operations, fleet availability, and revenue generation for his or her assigned functionLeads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processesResolves customer issues, ensuring a positive customer experiencePro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS)Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW)Actively engages in effective communication plans focused on building employee engagement in order to achieve business resultsConducts performance evaluations that are timely and constructive, where applicableManages the airport and assigned locations/geographic areas when the General Manager is not presentParticipates in the recruiting process, as requiredProvides management with various updates and indicators as requestedRemains current on all administrative duties according to company policyWages:
$53,000.
00/annuallyEducational Background:
High School Diploma requiredBachelor's Degree preferredProfessional
Experience:
1-3 Years prior experience of customer service or operations, according to specific job dutiesExperience in car rental, hospitality, or tourism a plusResults orientationAbility to direct and motivate teamsAbility to work effectively with Senior leadersKnowledge:
Customer service resolution practicesExcellent communication techniquesPeople management and leadership capabilitySales Management/Coaching abilityOperations ManagementSkills:
Highly organizedAbility to solve problems independentlyWorking knowledge of Microsoft office suite.
Time Management skillsCustomer service aptitude - Ability to address and resolve customer service issuesExcellent oral and written communication skillsCompetencies:
Personal AccountabilityEffective CommunicationDemonstrates InitiativePassion for Customer Service & Stakeholder SuccessTrust & IntegrityAdaptable and FlexibleAbout the Company:
HertzHertz is the largest worldwide airport general use car rental brand, operating from approximately 10,090 corporate and licensee locations in approximately 145 countries.
Our Dollar and Thrifty brands have approximately 1,400 corporate and franchise locations in approximately 75 countries.
Hertz is the number one airport car rental brand in the U.
S.
and at 130 major airports in Europe.
Hertz is an inaugural member of Travel
Leisure's World's Best Awards Hall of Fame and was recently named, for the thirteenth time, by the magazine's readers as the Best Car Rental Agency.
Hertz was also voted the Best Overall Car Rental Company in Zagat's 2013/14 U.
S.
Car Rental Survey, earning top honors in 14 additional categories, and the Company swept the global awards for Best Rewards Program and Best Overall Benefits from FlyerTalk.
com.
Product and service initiatives such as Hertz Gold Plus Rewards, NeverLost , and unique cars and SUVs offered through the Company's Adrenaline, Prestige, Green Traveler, and Dream Car Collections, also set Hertz apart from the competition.
Additionally, Hertz owns the vehicle leasing and fleet management leader Donlen Corporation and operates the Hertz 24/7TM hourly car rental business.
The Company also owns a leading North American equipment rental business, Hertz Equipment Rental Corporation, which includes Hertz Entertainment Services.
More information about the Company canbe found at www.
abouthertz.
com.
Learn more about Hertz by visiting www.
hertz.
com Hertz is an Equal Opportunity Employer.
Company Size:
10,000 employees or moreIndustry:
Travel, Transportation and TourismFounded:
1918Website:
http:
//www.
hertz.
com.
Estimated Salary: $20 to $28 per hour based on qualifications.
The Airport Operations Manager helps to provide overall leadership to non-exempt employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, safety, service, budgets, and vendor relations.
The Airport Operations Manager may lead a brand or a function and all brands, depending on the size of the location.
The key responsibilities and accountabilities for the Airport Operations Manager are:
Responsible for daily operations, fleet availability, and revenue generation for his or her assigned functionLeads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processesResolves customer issues, ensuring a positive customer experiencePro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS)Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW)Actively engages in effective communication plans focused on building employee engagement in order to achieve business resultsConducts performance evaluations that are timely and constructive, where applicableManages the airport and assigned locations/geographic areas when the General Manager is not presentParticipates in the recruiting process, as requiredProvides management with various updates and indicators as requestedRemains current on all administrative duties according to company policyWages:
$53,000.
00/annuallyEducational Background:
High School Diploma requiredBachelor's Degree preferredProfessional
Experience:
1-3 Years prior experience of customer service or operations, according to specific job dutiesExperience in car rental, hospitality, or tourism a plusResults orientationAbility to direct and motivate teamsAbility to work effectively with Senior leadersKnowledge:
Customer service resolution practicesExcellent communication techniquesPeople management and leadership capabilitySales Management/Coaching abilityOperations ManagementSkills:
Highly organizedAbility to solve problems independentlyWorking knowledge of Microsoft office suite.
Time Management skillsCustomer service aptitude - Ability to address and resolve customer service issuesExcellent oral and written communication skillsCompetencies:
Personal AccountabilityEffective CommunicationDemonstrates InitiativePassion for Customer Service & Stakeholder SuccessTrust & IntegrityAdaptable and FlexibleAbout the Company:
HertzHertz is the largest worldwide airport general use car rental brand, operating from approximately 10,090 corporate and licensee locations in approximately 145 countries.
Our Dollar and Thrifty brands have approximately 1,400 corporate and franchise locations in approximately 75 countries.
Hertz is the number one airport car rental brand in the U.
S.
and at 130 major airports in Europe.
Hertz is an inaugural member of Travel
Leisure's World's Best Awards Hall of Fame and was recently named, for the thirteenth time, by the magazine's readers as the Best Car Rental Agency.
Hertz was also voted the Best Overall Car Rental Company in Zagat's 2013/14 U.
S.
Car Rental Survey, earning top honors in 14 additional categories, and the Company swept the global awards for Best Rewards Program and Best Overall Benefits from FlyerTalk.
com.
Product and service initiatives such as Hertz Gold Plus Rewards, NeverLost , and unique cars and SUVs offered through the Company's Adrenaline, Prestige, Green Traveler, and Dream Car Collections, also set Hertz apart from the competition.
Additionally, Hertz owns the vehicle leasing and fleet management leader Donlen Corporation and operates the Hertz 24/7TM hourly car rental business.
The Company also owns a leading North American equipment rental business, Hertz Equipment Rental Corporation, which includes Hertz Entertainment Services.
More information about the Company canbe found at www.
abouthertz.
com.
Learn more about Hertz by visiting www.
hertz.
com Hertz is an Equal Opportunity Employer.
Company Size:
10,000 employees or moreIndustry:
Travel, Transportation and TourismFounded:
1918Website:
http:
//www.
hertz.
com.
Estimated Salary: $20 to $28 per hour based on qualifications.
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