Customer Service Representative
A Customer Service Representative is needed. A comprehensive benefits offered. Salary: $34,100 - $37,900.
Duties:
Provide exceptional customer service by responding to all inbound customer calls and written correspondences.
Build rapport with each customer. Actively listen to customers requests and inquires.
Retain policyholders who inquire about canceling through open listening, negotiation and policy review.
Proactively identify and communicate policy transactions and impact to customer billing.
Evaluate and make decisions regarding exceptions to payment plan and fees.
Make alternate payment arrangements.
Qualifications:
Related work experience.
Prior customer service experience is preferred.
Knowledge of insurance products, plan and programs in a customer service environment a plus.
Excellent communication and interpersonal skills are required.
Ability to review, record and organize data from a variety of sources with no prescribed format is essential.Estimated Salary: $20 to $28 per hour based on qualifications.
Duties:
Provide exceptional customer service by responding to all inbound customer calls and written correspondences.
Build rapport with each customer. Actively listen to customers requests and inquires.
Retain policyholders who inquire about canceling through open listening, negotiation and policy review.
Proactively identify and communicate policy transactions and impact to customer billing.
Evaluate and make decisions regarding exceptions to payment plan and fees.
Make alternate payment arrangements.
Qualifications:
Related work experience.
Prior customer service experience is preferred.
Knowledge of insurance products, plan and programs in a customer service environment a plus.
Excellent communication and interpersonal skills are required.
Ability to review, record and organize data from a variety of sources with no prescribed format is essential.Estimated Salary: $20 to $28 per hour based on qualifications.
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