Information Technology Network and Security Center Lead
Company Name:
Boeing
Req Id: 14-1013991
Location Schriever AFB, CO
Security Clearance Required? Current Secret - US Citizenship Required
about security clearance definitions
Position Description
Information Technology Network and Security Center (IT-NSC) Shift Lead to support the IT Services organization on the Joint Research and Development Contract (JRDC) program at Schriever AFB, Colorado. The IT-NSC Shift Lead is responsible for all facets of the day to day (24x7x365) Network and Security Center operations. Responsibilities include network and systems monitoring/surveillance, incident management, network systems and service maintenance activities including Change Management coordination during the assigned shift day/time. Responsible for all aspects of IT incident management and escalation ensuring that incidents are effectively escalated, managed and resolved with full communication of status, plans, and actions being communicated to executive management and the Government customer. Provides guidance to matrix and direct report shift staff, including Change Coordinators, Main Communications Hub (MCH) personnel, and other personnel within this task. Coordinates with the Incident Manager/NSC Lead and other leadership across the organization to Information Technology Network and Security Center Lead meet service levels defined for the IT Services organization. Will be a primary participant in the Change Management lifecycle and will work closely with the Change Management Lead to ensure deliverables meet stated criteria. This position will work an assigned 12 hour shift that rotates on a quarterly basis.
Competencies
General
Adaptability
Understands changes in own and others' work and situations; may be asked to explain the logic or basis for change to less experienced employees; actively seeks information about changes affecting own and fellow employees' jobs. Treats changes and new situations as opportunities for learning or growth; focuses on the beneficial aspects of change; speaks positively about the change to fellow interorganizational employees and occasionally to external customers. Quickly modifies behavior to deal effectively with changes in the work environment; readily tries new approaches appropriate for new or changed situations; does not persist with ineffective behaviors.
Collaboration
Works effectively and cooperatively with fellow employees, peers from other teams and/or parts of the organization and occasionally external customers; establishes and maintains good working relationships by actively involving others and helping them feel valued, appreciated, and included in discussions. Places higher priority on team and/or organization goals than on own goals. Offers to provide help and/or leadership to other teams and/or employees and occasionally external customers when they need assistance.
Customer Focus
Makes customers and their needs a primary focus of one's actions; develops and sustains productive customer relationships; uses information to understand customers' circumstances, problems, expectations, and needs; periodically becomes involved in sharing information with customers to build their understanding of issues and capabilities; considers how actions or plans will affect customers; responds quickly to meet customer needs and resolve problems; assists higher graded employees and/or project team leaders in implementing ways to monitor and evaluate customer concerns, issues, and satisfaction and to anticipate customer needs.
Technical
Analysis/Design Optimization
Basic - Broad ability to evaluate complex vehicles and systems from a multitude of perspectives. Includes the ability to apply figures of merit and integrated optimization tools. Ability to perform multi-disciplinary trade studies to evaluate configuration alternatives for functional and spatial integration.
Preferred - Extensive ability to evaluate complex vehicles and systems from a multitude of perspectives. Includes the ability to apply figures of merit and integrated optimization tools. Ability to perform multi-disciplinary trade studies to evaluate configuration alternatives for functional and spatial integration.
Information Technology Fluency
Basic - Complete ability in the use of personal computing hardware and software to enter project information, such as, statements of work, resource identification and usage, task status, cost estimating and tracking, etc. Complete knowledge of processes and tools to maintain, archive, and retrieve digital files. Complete ability in constructing/building and providing reports and presentation material as needed for assigned projects. Complete knowledge of identifying and gaining approval of testing of established applications to meet project requirements.
Preferred - Extensive and specialized ability in the use of personal and network computing hardware and software to maintain and direct project information, such as, statements of work, resource identification and usage, task status, cost estimating and tracking, etc. Extensive and specialized knowledge of processes and tools to maintain, archive, and retrieve digital files. Extensive and specialized ability in constructing/building and providing reports and presentation material as needed for assigned projects. Extensive and specialized knowledge of identifying and gaining approval of testing of established applications to meet project requirements.
Tech Risk Mgmt & Perf Measure
Basic - Broad working knowledge of the methodology and processes associated with risk management, and conducting trade studies, including cost as an independent variable (CAIV) trades. Ability to: identify and quantity potential risks areas within specific (depth), understand design constraints (technical, cost & schedule), identify and trade alternatives (i.e., trade studies), select/recommend the best plan for mitigating risks, implement/execute plans for mitigating risk, establish appropriate performance tracking metrics to track risk burndown over time. Ability to effectively utilize risk management tools (iso-risk charts/plots, waterfall, etc) to support program/project execution.
Preferred - Extensive working knowledge of the methodology and processes associated with risk management, conducting trade studies including cost as an independent variable (CAIV) trades. Ability to: Identify and quantity potential risks areas within specific (depth) and across multiple engineering disciplines (breadth), understand design constraints (technical, cost & schedule), identify and trade alternatives (i.e., trade studies), select/recommend the best plan for mitigating risks, implement/execute plans for mitigating risk and establish appropriate performance tracking metrics to track risk burndown over time. Ability to effectively utilize risk management tools (iso-risk charts/plots, waterfall, etc) to support program/project execution.
Tech Verification/Validation
Basic - Complete knowledge of technical data verification and validation practices (e.g., Technical review of Engineering Data, Laboratory simulation, or actual procedure demonstration).
Preferred - Extensive, specialized knowledge of technical data verification and validation practices (e.g., Technical review of Engineering Data, Laboratory simulation, or actual procedure demonstration).
Basic Qualifications For Consideration
Do you have a current Security
certification?
Do you have experience using/managing HPOV and Remedy tool suites?
Do you have familiarity with ITIL framework and ITIL-based processes?
Typical Education/Experience
Level 3 - Technical bachelor's degree and typically 5 or more years' related work experience or a Master's degree with typically 3 or more years' or a PhD degree or an equivalent combination of education and experience. A technical degree is defined as any four year degree, or greater, in a mathematic, scientific or information technology field of study.
Level 4 - Technical bachelor's degree and typically 9 or more years' related work experience or a Master's degree with typically 7 or more years' or a PhD degree with typically 4 or more years' related work experience or an equivalent combination of education and experience. A technical degree is defined as any four year degree, or greater, in a mathematic, scientific or information technology field of study.
Other Job related information
Experience in the management of service delivery and staff in a matrix-managed, geographically dispersed environment. Excellent communication skills, verbal and written at both technical and senior/Executive management levels. Candidate must have a CompTIA Security
certification. Must have experience managing within a full Systems Engineering Life Cycle organization. Must have experience using/managing HPOV and Remedy tool suites. Must have experience in metrics-based management of IT Operations and Maintenance (O&M) teams. Must have familiarity with ITIL framework and ITIL-based processes, to include continual service improvement and problem investigation. Preferred Requirements: Familiarity with the IT Services Management model of service delivery as a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise. ITIL certification (e.g. Foundations v3), prior experience in managing matrix personnel and contract/vendor personnel. 8510 certification. Six Sigma training. Prior experience in a DoD or government contract environment.
Business Unit Defense, Space&Security
Division Networks & Space Systems
Program Electronic & Info Solutions
Job Type Non-Management
Experience Level Career/Experienced
US Person Status Required? Yes
Closing Date: 08/11/2014 about closing datesEstimated Salary: $20 to $28 per hour based on qualifications.
Boeing
Req Id: 14-1013991
Location Schriever AFB, CO
Security Clearance Required? Current Secret - US Citizenship Required
about security clearance definitions
Position Description
Information Technology Network and Security Center (IT-NSC) Shift Lead to support the IT Services organization on the Joint Research and Development Contract (JRDC) program at Schriever AFB, Colorado. The IT-NSC Shift Lead is responsible for all facets of the day to day (24x7x365) Network and Security Center operations. Responsibilities include network and systems monitoring/surveillance, incident management, network systems and service maintenance activities including Change Management coordination during the assigned shift day/time. Responsible for all aspects of IT incident management and escalation ensuring that incidents are effectively escalated, managed and resolved with full communication of status, plans, and actions being communicated to executive management and the Government customer. Provides guidance to matrix and direct report shift staff, including Change Coordinators, Main Communications Hub (MCH) personnel, and other personnel within this task. Coordinates with the Incident Manager/NSC Lead and other leadership across the organization to Information Technology Network and Security Center Lead meet service levels defined for the IT Services organization. Will be a primary participant in the Change Management lifecycle and will work closely with the Change Management Lead to ensure deliverables meet stated criteria. This position will work an assigned 12 hour shift that rotates on a quarterly basis.
Competencies
General
Adaptability
Understands changes in own and others' work and situations; may be asked to explain the logic or basis for change to less experienced employees; actively seeks information about changes affecting own and fellow employees' jobs. Treats changes and new situations as opportunities for learning or growth; focuses on the beneficial aspects of change; speaks positively about the change to fellow interorganizational employees and occasionally to external customers. Quickly modifies behavior to deal effectively with changes in the work environment; readily tries new approaches appropriate for new or changed situations; does not persist with ineffective behaviors.
Collaboration
Works effectively and cooperatively with fellow employees, peers from other teams and/or parts of the organization and occasionally external customers; establishes and maintains good working relationships by actively involving others and helping them feel valued, appreciated, and included in discussions. Places higher priority on team and/or organization goals than on own goals. Offers to provide help and/or leadership to other teams and/or employees and occasionally external customers when they need assistance.
Customer Focus
Makes customers and their needs a primary focus of one's actions; develops and sustains productive customer relationships; uses information to understand customers' circumstances, problems, expectations, and needs; periodically becomes involved in sharing information with customers to build their understanding of issues and capabilities; considers how actions or plans will affect customers; responds quickly to meet customer needs and resolve problems; assists higher graded employees and/or project team leaders in implementing ways to monitor and evaluate customer concerns, issues, and satisfaction and to anticipate customer needs.
Technical
Analysis/Design Optimization
Basic - Broad ability to evaluate complex vehicles and systems from a multitude of perspectives. Includes the ability to apply figures of merit and integrated optimization tools. Ability to perform multi-disciplinary trade studies to evaluate configuration alternatives for functional and spatial integration.
Preferred - Extensive ability to evaluate complex vehicles and systems from a multitude of perspectives. Includes the ability to apply figures of merit and integrated optimization tools. Ability to perform multi-disciplinary trade studies to evaluate configuration alternatives for functional and spatial integration.
Information Technology Fluency
Basic - Complete ability in the use of personal computing hardware and software to enter project information, such as, statements of work, resource identification and usage, task status, cost estimating and tracking, etc. Complete knowledge of processes and tools to maintain, archive, and retrieve digital files. Complete ability in constructing/building and providing reports and presentation material as needed for assigned projects. Complete knowledge of identifying and gaining approval of testing of established applications to meet project requirements.
Preferred - Extensive and specialized ability in the use of personal and network computing hardware and software to maintain and direct project information, such as, statements of work, resource identification and usage, task status, cost estimating and tracking, etc. Extensive and specialized knowledge of processes and tools to maintain, archive, and retrieve digital files. Extensive and specialized ability in constructing/building and providing reports and presentation material as needed for assigned projects. Extensive and specialized knowledge of identifying and gaining approval of testing of established applications to meet project requirements.
Tech Risk Mgmt & Perf Measure
Basic - Broad working knowledge of the methodology and processes associated with risk management, and conducting trade studies, including cost as an independent variable (CAIV) trades. Ability to: identify and quantity potential risks areas within specific (depth), understand design constraints (technical, cost & schedule), identify and trade alternatives (i.e., trade studies), select/recommend the best plan for mitigating risks, implement/execute plans for mitigating risk, establish appropriate performance tracking metrics to track risk burndown over time. Ability to effectively utilize risk management tools (iso-risk charts/plots, waterfall, etc) to support program/project execution.
Preferred - Extensive working knowledge of the methodology and processes associated with risk management, conducting trade studies including cost as an independent variable (CAIV) trades. Ability to: Identify and quantity potential risks areas within specific (depth) and across multiple engineering disciplines (breadth), understand design constraints (technical, cost & schedule), identify and trade alternatives (i.e., trade studies), select/recommend the best plan for mitigating risks, implement/execute plans for mitigating risk and establish appropriate performance tracking metrics to track risk burndown over time. Ability to effectively utilize risk management tools (iso-risk charts/plots, waterfall, etc) to support program/project execution.
Tech Verification/Validation
Basic - Complete knowledge of technical data verification and validation practices (e.g., Technical review of Engineering Data, Laboratory simulation, or actual procedure demonstration).
Preferred - Extensive, specialized knowledge of technical data verification and validation practices (e.g., Technical review of Engineering Data, Laboratory simulation, or actual procedure demonstration).
Basic Qualifications For Consideration
Do you have a current Security
certification?
Do you have experience using/managing HPOV and Remedy tool suites?
Do you have familiarity with ITIL framework and ITIL-based processes?
Typical Education/Experience
Level 3 - Technical bachelor's degree and typically 5 or more years' related work experience or a Master's degree with typically 3 or more years' or a PhD degree or an equivalent combination of education and experience. A technical degree is defined as any four year degree, or greater, in a mathematic, scientific or information technology field of study.
Level 4 - Technical bachelor's degree and typically 9 or more years' related work experience or a Master's degree with typically 7 or more years' or a PhD degree with typically 4 or more years' related work experience or an equivalent combination of education and experience. A technical degree is defined as any four year degree, or greater, in a mathematic, scientific or information technology field of study.
Other Job related information
Experience in the management of service delivery and staff in a matrix-managed, geographically dispersed environment. Excellent communication skills, verbal and written at both technical and senior/Executive management levels. Candidate must have a CompTIA Security
certification. Must have experience managing within a full Systems Engineering Life Cycle organization. Must have experience using/managing HPOV and Remedy tool suites. Must have experience in metrics-based management of IT Operations and Maintenance (O&M) teams. Must have familiarity with ITIL framework and ITIL-based processes, to include continual service improvement and problem investigation. Preferred Requirements: Familiarity with the IT Services Management model of service delivery as a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise. ITIL certification (e.g. Foundations v3), prior experience in managing matrix personnel and contract/vendor personnel. 8510 certification. Six Sigma training. Prior experience in a DoD or government contract environment.
Business Unit Defense, Space&Security
Division Networks & Space Systems
Program Electronic & Info Solutions
Job Type Non-Management
Experience Level Career/Experienced
US Person Status Required? Yes
Closing Date: 08/11/2014 about closing datesEstimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
