Quality Assurance Engineer for Interactive Voice Response - IVR
Company Name:
Verizon
Responsibilities
RESPONSIBILITIES
Responsible for the overall quality of a customer IVR application.
IVR knowledge in design, testing, tools, standards, and procedures.
Validate the design, address defects, prompts, and account for dependencies, and prioritize tasks.
Test to the application specifications including regression, usability, and recursive logic testing.
Ensure that the application, and associated prompts and logs, correctly provide all customer requirements.
Manage the defect evaluation/resolution process.
Work with Voice User Interface/Interaction (VUI) Designers, Tuning Leads, Developers, Testers, Project Managers, and the customer.
Qualifications
REQUIREMENTS
Bachelor's Degree in related field or equivalent work experience.
3
years of relevant work experience testing IVR applications.
Strong background in testing speech recognition applications.
Proven experience working with Defect Tracking SystemsEUR IPM, Quality Center, or similar defect tracking tools
Ability to develop and document test cases from requirements documents.
Strong knowledge of applicable IVR testing methodologies, tools, standards, and procedures.
Strong technical and analytical skills
PC and desktop applications competency (e.g., Microsoft Office, e-mail, etc.)
In-depth knowledge of information systems concepts
Demonstrated decision-making and leadership abilities
Strong organizational and problem solving abilities
Strong verbal and written communication skills
High attention to detail.
Fluency in Spanish is a strong plus.
Equal Employment Opportunity
Verizon is a Federal Contractor
Verizon requests veteran priority referrals
Verizon is an equal opportunity and affirmative action employer M/F/Disability/Vet.
Company Description:
At Verizon, we're committed to making a powerful impact on the way individuals and businesses live, operate and communicate. Changing the way the world works. It all starts here - by leading tomorrow's technology today. To get there, we call on the knowledge and skills of each and every member of our top-notch team, from technology and engineering professionals to the best finance and operations people in the world. Working within Verizon's network, you'll partner with big thinkers who'll challenge you to realize more of your potential with every high-impact project you take on. You'll also discover endless opportunities across our business, so you can apply your passion to new challenges at every step. Join us and play a central part in a world-class company that's reshaping the future of technology.Estimated Salary: $20 to $28 per hour based on qualifications.
Verizon
Responsibilities
RESPONSIBILITIES
Responsible for the overall quality of a customer IVR application.
IVR knowledge in design, testing, tools, standards, and procedures.
Validate the design, address defects, prompts, and account for dependencies, and prioritize tasks.
Test to the application specifications including regression, usability, and recursive logic testing.
Ensure that the application, and associated prompts and logs, correctly provide all customer requirements.
Manage the defect evaluation/resolution process.
Work with Voice User Interface/Interaction (VUI) Designers, Tuning Leads, Developers, Testers, Project Managers, and the customer.
Qualifications
REQUIREMENTS
Bachelor's Degree in related field or equivalent work experience.
3
years of relevant work experience testing IVR applications.
Strong background in testing speech recognition applications.
Proven experience working with Defect Tracking SystemsEUR IPM, Quality Center, or similar defect tracking tools
Ability to develop and document test cases from requirements documents.
Strong knowledge of applicable IVR testing methodologies, tools, standards, and procedures.
Strong technical and analytical skills
PC and desktop applications competency (e.g., Microsoft Office, e-mail, etc.)
In-depth knowledge of information systems concepts
Demonstrated decision-making and leadership abilities
Strong organizational and problem solving abilities
Strong verbal and written communication skills
High attention to detail.
Fluency in Spanish is a strong plus.
Equal Employment Opportunity
Verizon is a Federal Contractor
Verizon requests veteran priority referrals
Verizon is an equal opportunity and affirmative action employer M/F/Disability/Vet.
Company Description:
At Verizon, we're committed to making a powerful impact on the way individuals and businesses live, operate and communicate. Changing the way the world works. It all starts here - by leading tomorrow's technology today. To get there, we call on the knowledge and skills of each and every member of our top-notch team, from technology and engineering professionals to the best finance and operations people in the world. Working within Verizon's network, you'll partner with big thinkers who'll challenge you to realize more of your potential with every high-impact project you take on. You'll also discover endless opportunities across our business, so you can apply your passion to new challenges at every step. Join us and play a central part in a world-class company that's reshaping the future of technology.Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
