Apps Systems Analyst II NC51517832
Company Name:
Serco
Company:
Serco Inc. (Serco) is the Americas division of Serco Group, plc, one of the world's leading and most admired service companies. Serco serves Federal, state and local governments, along with the Canadian government and commercial customers. We help our customers deliver vital services more efficiently, while increasing the satisfaction of their end customers. Headquartered in Reston, VA, Serco has approximately 10,000 employees with an annual revenue of $1.2 billion and is part of a $7 billion global business that helps transform government and public services around the world. Serco recognizes that our employees are our most valuable asset. Our successes directly relate to our employees. At Serco, we listen, respect and support our employees and through continuous training, development and information-sharing, we advance talent internally, enhancing career growth and progression which enables not only our employees to excel but enables our customers to excel as well. Our employees personally can make a difference. It is not just a job at Serco; at Serco, we offer career opportunities. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying its workforce (Race/Color/Gender/Religion/National Origin/Disability/Vets).
Military Veterans encouraged to apply
Functional Area:
Network & Communications
Department:
The C4ISR business unit provides a variety of support services related to the maintenance and life cycle sustainment of US Navy, US Coast Guard and Customs and Border Patrol fielded C5I systems. We are focused on the design, systems engineering, project management, procurement, installation, training, testing, and field maintenance of these systems. In addition, our staff provides Hull, Mechanical and Electrical, as well as Weapons Systems design and installation support services, primarily for US Navy vessels. The business unit also provides turn-key solutions and Integrated Life Cycle services in system engineering, enterprise architecture, business process engineering, networks, telecommunications and IT and space system engineering, integration, installation and operations and maintenance for a diverse group of government and commercial customers worldwide.
Job Description:
This position works with Air Force Space Command in support of their Enterprise Information Management (EIM) Program. The EIM Program consists of a Command Wide implementation of SharePoint 2007 and 2013 to include specialized programs that will operate in the SharePoint environment.
Specifically this position will be tasked to perform Service Desk Services that include:
a. Service Desk Tickets - Receiving requests for support through the AF Remedy Help Desk ticket Program, evaluating the problem, contacting the individual with the problem as necessary, resolving the problem, and providing the resolution back to the individual with the problem. Escalation of the problem as needed to SharePoint programmers as necessary.
b. Senior Staff Support Problem Resolution - Receiving calls from Network Control Center Senior Staff Support personnel for immediate problem resolution support.
c. Problem Correlation - Building and maintaining a problem resolution database in Remedy or SharePoint to assist with future trouble shooting efforts and problem resolutions.
d. Change Advisory Board CAB Support - Provide Support to the AFSPC EIM CAB with the evaluation of requested SharePoint Tools and Applications as well as patches, and other security updates.
Required Skills:
Strong Knowledge of Microsoft SharePoint
Strong Knowledge of Remedy
Strong Knowledge of Helpdesk Processes and Procedures
Demonstrated capability to use MS Visio, MS Power Point, MS Word, and MS Access
Demonstrated ability to multitask
Excellent telephone communication skills
Security+, GSEC, SCNP or SSCP certification a must.
Experience:
The successful candidate for this position will have a demonstrated ability to trouble shoot problems with Microsoft SharePoint out of the box tools and applications. This individual will have a strong working knowledge of Microsoft SharePoint 2007/2013 and their limitations. This individual will have knowledge on the use of Remedy Helpdesk Ticketing System. This individual will have demonstrated Service desk support experience.
2-4 years equivalent experience with BS/BA
Applicant selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information. Must be a US citizen. EEO M/F/D/V
Position Requirements:
Due to the requirement to provide Help Desk support for both UNCLASSIFIED and CLASSIFIED instances of SharePoint and the environments that the individuals must work in the following are specific requirements for this position:
1. Must be able to sit at a desk and computer screen for extended periods of time.
2. Must be able to type using a computer keyboard for extended periods of time.
3. Must be able to answer phones and communicate coherently with customers on computer related issues.
4. Must have an advanced understanding of Microsoft SharePoint.
5. Must be able to work effectively in a team environment.
6. Must be able to verbally communicate effectively with co-workers.
7. Must be able to communicate effectively with co-workers on work related issues.
8. Must be able to analyze complex computer related issues without access to the problem.
9. Must be able to log into computer systems with elevated privileges, access sensitive information, analyze problems, work with customer to resolve the problem and manipulate data as needed to correct problems.
10. Must be able to communicate with network service providers defining specific problems with computer systems and or networks to resolve network induced problems.
11. Must be able to work within a group dynamic environment to:
a. Communicate issues that you are working on.
b. Communicate actions taken to identify and resolve the problem.
c. Actions being taken by others to resolve the problem.
d. Issues needing a resolution.
e. Individuals contacted and support on going.
f. Contact information for the individual with the problem.
12. Must be able to effectively enter problems into Remedy ARC to include:
a. The problem reported by the customer
b. Actions taken to isolate and identify the problem
c. Actions taken to resolve the problem.
d. All escalation actions taken.
e. Customer contacts and information provided to the customer.
13. Must be able to obtain and maintain an active DoD Secret or higher security clearance.
14. Must be able to open spin dial locks on doors and safes, both electronic and mechanical.
15. Must be able to activate and deactivate alarm systems at the control panels.
16. Must be mobile and be able to move between the primary work location in the Classified Technical Information Center (TIC) on the second floor of Building A and the Team Offices on the third floor of Building A.
17. Must be able to safely move around in congested areas (TIC Safe Room).
18. Must be able to install and remove removable hard drives to include locking them into the computer.
19. Ability to work with Classified Message Incidents to include:
a. Identifying the message in question.
b. Isolating the message in question.
c. Identifying all individuals who have accessed the message in question.
d. Removing the message in question.
e. Coordinating with others to have Back Up data deleted.
20. Must be DoD 8570 IAT Level II compliant.
21. Must be able to work rotating shifts with a start time of 0700 ending at 1700. There are a total of 2 - 8 hour shifts covering this period. (work day is 8.5 to 9 hours long depending upon lunch period taken)
2-4 years equivalent experience with BS/BA
Applicant selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information. Must be a US citizen. EEO M/F/D/V
Required Skills and
Experience:
May require a Bachelor's Degree or equivalent in a related area and 2-5 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Familiar with relational databases and client-server concepts. Relies on limited experience and judgment to plan and accomplish goals. Performs a variety of tasks. Works under general supervision. Typically reports to a project leader or manager. A certain degree of creativity and latitude is required. Work is generally performed in a normal office environment where there is minimal exposure to unpleasant and/or hazardous working conditions. Job assignments may require working at client site where working conditions may vary. Travel may be required.
Career Level: Entry Level
Job ID: 51517832
Location Information: Colorado Springs, CO 80916-2742
Employment Type: Full timeEstimated Salary: $20 to $28 per hour based on qualifications.
Serco
Company:
Serco Inc. (Serco) is the Americas division of Serco Group, plc, one of the world's leading and most admired service companies. Serco serves Federal, state and local governments, along with the Canadian government and commercial customers. We help our customers deliver vital services more efficiently, while increasing the satisfaction of their end customers. Headquartered in Reston, VA, Serco has approximately 10,000 employees with an annual revenue of $1.2 billion and is part of a $7 billion global business that helps transform government and public services around the world. Serco recognizes that our employees are our most valuable asset. Our successes directly relate to our employees. At Serco, we listen, respect and support our employees and through continuous training, development and information-sharing, we advance talent internally, enhancing career growth and progression which enables not only our employees to excel but enables our customers to excel as well. Our employees personally can make a difference. It is not just a job at Serco; at Serco, we offer career opportunities. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying its workforce (Race/Color/Gender/Religion/National Origin/Disability/Vets).
Military Veterans encouraged to apply
Functional Area:
Network & Communications
Department:
The C4ISR business unit provides a variety of support services related to the maintenance and life cycle sustainment of US Navy, US Coast Guard and Customs and Border Patrol fielded C5I systems. We are focused on the design, systems engineering, project management, procurement, installation, training, testing, and field maintenance of these systems. In addition, our staff provides Hull, Mechanical and Electrical, as well as Weapons Systems design and installation support services, primarily for US Navy vessels. The business unit also provides turn-key solutions and Integrated Life Cycle services in system engineering, enterprise architecture, business process engineering, networks, telecommunications and IT and space system engineering, integration, installation and operations and maintenance for a diverse group of government and commercial customers worldwide.
Job Description:
This position works with Air Force Space Command in support of their Enterprise Information Management (EIM) Program. The EIM Program consists of a Command Wide implementation of SharePoint 2007 and 2013 to include specialized programs that will operate in the SharePoint environment.
Specifically this position will be tasked to perform Service Desk Services that include:
a. Service Desk Tickets - Receiving requests for support through the AF Remedy Help Desk ticket Program, evaluating the problem, contacting the individual with the problem as necessary, resolving the problem, and providing the resolution back to the individual with the problem. Escalation of the problem as needed to SharePoint programmers as necessary.
b. Senior Staff Support Problem Resolution - Receiving calls from Network Control Center Senior Staff Support personnel for immediate problem resolution support.
c. Problem Correlation - Building and maintaining a problem resolution database in Remedy or SharePoint to assist with future trouble shooting efforts and problem resolutions.
d. Change Advisory Board CAB Support - Provide Support to the AFSPC EIM CAB with the evaluation of requested SharePoint Tools and Applications as well as patches, and other security updates.
Required Skills:
Strong Knowledge of Microsoft SharePoint
Strong Knowledge of Remedy
Strong Knowledge of Helpdesk Processes and Procedures
Demonstrated capability to use MS Visio, MS Power Point, MS Word, and MS Access
Demonstrated ability to multitask
Excellent telephone communication skills
Security+, GSEC, SCNP or SSCP certification a must.
Experience:
The successful candidate for this position will have a demonstrated ability to trouble shoot problems with Microsoft SharePoint out of the box tools and applications. This individual will have a strong working knowledge of Microsoft SharePoint 2007/2013 and their limitations. This individual will have knowledge on the use of Remedy Helpdesk Ticketing System. This individual will have demonstrated Service desk support experience.
2-4 years equivalent experience with BS/BA
Applicant selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information. Must be a US citizen. EEO M/F/D/V
Position Requirements:
Due to the requirement to provide Help Desk support for both UNCLASSIFIED and CLASSIFIED instances of SharePoint and the environments that the individuals must work in the following are specific requirements for this position:
1. Must be able to sit at a desk and computer screen for extended periods of time.
2. Must be able to type using a computer keyboard for extended periods of time.
3. Must be able to answer phones and communicate coherently with customers on computer related issues.
4. Must have an advanced understanding of Microsoft SharePoint.
5. Must be able to work effectively in a team environment.
6. Must be able to verbally communicate effectively with co-workers.
7. Must be able to communicate effectively with co-workers on work related issues.
8. Must be able to analyze complex computer related issues without access to the problem.
9. Must be able to log into computer systems with elevated privileges, access sensitive information, analyze problems, work with customer to resolve the problem and manipulate data as needed to correct problems.
10. Must be able to communicate with network service providers defining specific problems with computer systems and or networks to resolve network induced problems.
11. Must be able to work within a group dynamic environment to:
a. Communicate issues that you are working on.
b. Communicate actions taken to identify and resolve the problem.
c. Actions being taken by others to resolve the problem.
d. Issues needing a resolution.
e. Individuals contacted and support on going.
f. Contact information for the individual with the problem.
12. Must be able to effectively enter problems into Remedy ARC to include:
a. The problem reported by the customer
b. Actions taken to isolate and identify the problem
c. Actions taken to resolve the problem.
d. All escalation actions taken.
e. Customer contacts and information provided to the customer.
13. Must be able to obtain and maintain an active DoD Secret or higher security clearance.
14. Must be able to open spin dial locks on doors and safes, both electronic and mechanical.
15. Must be able to activate and deactivate alarm systems at the control panels.
16. Must be mobile and be able to move between the primary work location in the Classified Technical Information Center (TIC) on the second floor of Building A and the Team Offices on the third floor of Building A.
17. Must be able to safely move around in congested areas (TIC Safe Room).
18. Must be able to install and remove removable hard drives to include locking them into the computer.
19. Ability to work with Classified Message Incidents to include:
a. Identifying the message in question.
b. Isolating the message in question.
c. Identifying all individuals who have accessed the message in question.
d. Removing the message in question.
e. Coordinating with others to have Back Up data deleted.
20. Must be DoD 8570 IAT Level II compliant.
21. Must be able to work rotating shifts with a start time of 0700 ending at 1700. There are a total of 2 - 8 hour shifts covering this period. (work day is 8.5 to 9 hours long depending upon lunch period taken)
2-4 years equivalent experience with BS/BA
Applicant selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information. Must be a US citizen. EEO M/F/D/V
Required Skills and
Experience:
May require a Bachelor's Degree or equivalent in a related area and 2-5 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Familiar with relational databases and client-server concepts. Relies on limited experience and judgment to plan and accomplish goals. Performs a variety of tasks. Works under general supervision. Typically reports to a project leader or manager. A certain degree of creativity and latitude is required. Work is generally performed in a normal office environment where there is minimal exposure to unpleasant and/or hazardous working conditions. Job assignments may require working at client site where working conditions may vary. Travel may be required.
Career Level: Entry Level
Job ID: 51517832
Location Information: Colorado Springs, CO 80916-2742
Employment Type: Full timeEstimated Salary: $20 to $28 per hour based on qualifications.
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