IT Support Desk - Entry Level
Company Name:
Experis
We have a number of great Entry Level IT Support positions with our client in the North Colorado Springs area. This is a perfect opportunity to get in with a large client and grow within their IT Organization. We are looking for career oriented individuals looking to grow and expand their knowledge. Successful candidates will be out going, career focused individuals.
Entry Level IT Service Desk Associates
Location: Colorado Springs
1 year to hire
The Service Desk is a call center environment, so previous call center experience in a technical role is a bonus.
The ideal candidate will possess strong customer service skills and solid technical skills and knowledge.
KNOWLEDGE, SKILLS AND
Experience:
-Associate's Degree in an Information Technology discipline (e.g. MIS, IS, IT CNS, Computer Engineering, or Windows Networking Administration) is required.
-A Bachelors Degree in an Information Technology discipline (e.g. MIS, IS, IT CNS, Computer Engineering, or Windows Networking Administration) is preferred.
-A minimum overall GPA of 3.0 is required.
-Related work experience in a technical field, which could include assisting end users with hardware and software related problems is a bonus.
REQUIRED SKILLS:
-Must possess strong interpersonal and communication skills with the ability to interact effectively with others, and maintain composure in stressful situations. Overall, strong customer service skills in a technical environment.
-The ability to translate technical terms into layman's terms.
-Demonstrated problem solving abilities.
-Good customer service skills.
-Must have a general understanding of information systems with the ability to apply knowledge, as well as recognize research and resolve basic IT related problems.
DELIVERABLES:
-Ability to interact effectively with others, and maintain composure in stressful situations.
-Demonstrated problem solving abilities.
-Good customer service skills.
-The flexibility to work shifts in support of a 24x7 work environment, which includes holidays and weekends as part of a regular schedule. Additional hours may be required to complete tasks.
-Supports end users with IT related problems and issues.
-Handles routine and newly documented calls directly from end users, and uses discussions with end users to identify and research IT related questions and problems.
-Resolves routine hardware and software problems, and coordinates referrals to the appropriate technical resources (i.e., more experienced Help Desk Specialists, or other IT groups) for more complex problems.
-Prepares and maintains the appropriate follow-up documentation, which includes logging tickets and updating the knowledge base.
Experis is an Equal Opportunity Employer (EOE/AA)
Company Description:
We don't just find jobs. We give you the power to work the way you want, reach for new opportunities and achieve your goals. After 40-plus years matching professional talent to satisfying career paths, Experis knows that it's not only what you can do that's important, but what you want to do. What inspires you. What fits your personal work style. And what works with your personal lifestyle. You need options. Experis has them.Estimated Salary: $20 to $28 per hour based on qualifications.
Experis
We have a number of great Entry Level IT Support positions with our client in the North Colorado Springs area. This is a perfect opportunity to get in with a large client and grow within their IT Organization. We are looking for career oriented individuals looking to grow and expand their knowledge. Successful candidates will be out going, career focused individuals.
Entry Level IT Service Desk Associates
Location: Colorado Springs
1 year to hire
The Service Desk is a call center environment, so previous call center experience in a technical role is a bonus.
The ideal candidate will possess strong customer service skills and solid technical skills and knowledge.
KNOWLEDGE, SKILLS AND
Experience:
-Associate's Degree in an Information Technology discipline (e.g. MIS, IS, IT CNS, Computer Engineering, or Windows Networking Administration) is required.
-A Bachelors Degree in an Information Technology discipline (e.g. MIS, IS, IT CNS, Computer Engineering, or Windows Networking Administration) is preferred.
-A minimum overall GPA of 3.0 is required.
-Related work experience in a technical field, which could include assisting end users with hardware and software related problems is a bonus.
REQUIRED SKILLS:
-Must possess strong interpersonal and communication skills with the ability to interact effectively with others, and maintain composure in stressful situations. Overall, strong customer service skills in a technical environment.
-The ability to translate technical terms into layman's terms.
-Demonstrated problem solving abilities.
-Good customer service skills.
-Must have a general understanding of information systems with the ability to apply knowledge, as well as recognize research and resolve basic IT related problems.
DELIVERABLES:
-Ability to interact effectively with others, and maintain composure in stressful situations.
-Demonstrated problem solving abilities.
-Good customer service skills.
-The flexibility to work shifts in support of a 24x7 work environment, which includes holidays and weekends as part of a regular schedule. Additional hours may be required to complete tasks.
-Supports end users with IT related problems and issues.
-Handles routine and newly documented calls directly from end users, and uses discussions with end users to identify and research IT related questions and problems.
-Resolves routine hardware and software problems, and coordinates referrals to the appropriate technical resources (i.e., more experienced Help Desk Specialists, or other IT groups) for more complex problems.
-Prepares and maintains the appropriate follow-up documentation, which includes logging tickets and updating the knowledge base.
Experis is an Equal Opportunity Employer (EOE/AA)
Company Description:
We don't just find jobs. We give you the power to work the way you want, reach for new opportunities and achieve your goals. After 40-plus years matching professional talent to satisfying career paths, Experis knows that it's not only what you can do that's important, but what you want to do. What inspires you. What fits your personal work style. And what works with your personal lifestyle. You need options. Experis has them.Estimated Salary: $20 to $28 per hour based on qualifications.
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