Marketplace Specialist
Scope:
Responsibility for all Marketplace activities: Direct selling with customers, merchandising products, vendor displays/demonstrations, answering telephone and assisting in other customer service activities. Cross training of all functions from sales to Customer Service to data entry.
Duties and
Responsibilities:
o Ensure merchandise is displayed in the most appealing manner and that the Marketplace inventory is restocked and rotated on a timely basis.
o Service and sell to customers promptly and efficiently following all company policies and guidelines.
o Ensure all incoming phone calls are served promptly and in a courteous manner.
o Make contacts with Dead accounts or Less-active accounts with the intent of reintroducing WAXIE and securing orders.
o Utilize Point of Sale in Marketplace and On Line for phone orders.
o Insure each customer and each customer's problem is handled with respect, promptness and the courtesy deserved.
o Follow all proper procedures for order entry, return policies and safety.
o Make outside Sales Calls on key accounts to develop relationships and accounts for a route type Territory.
o Other duties as assigned.
Skills and Requirements:
o Strong communication skills.
o Ability to resolve issues promptly.
o Strong decision-making skills.
o Strong organization skills a must.
o Technical expertise relating to industry, procedures and products.
o Excellent MS Office 2013 and AS400 skills.
o Advanced technical (IT skills) are a positive.
o Troubleshoot and make small repairs on equipment.
o Be able to deliver products to customers utilizing WAXIE vehicles.
o Ability to lift at least 50 lbs.
o High School Diploma or equivalent.
Estimated Salary: $20 to $28 per hour based on qualifications.
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