Pc/lan Analyst Ii
Company Name:
ValueOptions, Inc., a Beacon Health Options company
ValueOptions, Inc., a Beacon Health Options company
PC/LAN ANALYST II
ValueOptions is proud to be an Equal Opportunity and Affirmative Action Employer as well as a Drug Free and Tobacco Free Work Environment. EOE/AA/M/F/Veterans/Disabled.
Position Location: CO - Colorado Springs
AAP Reporting Location: CO - Colorado Springs
ID: 33591
Job Family: Information Technology
Functional Area: INFORMATION TECHNOLOGY
FTE Status: Full time
Scheduled Weekly Work Hrs: 40
Workday Schedule: Weekdays Only
Workday Start Time: 8:00am
Workday End Time: 5:00 PM
Variable Work Schedule:
We are currently seeking a dynamic PC/LAN Support Tech II to join our team at our office in Colorado Springs. The PC/LAN Support Tech II will be responsible for supporting the end user technology environment of BHO. This will include maintenance and management of company desktops, notebooks, mobile devices, printers, servers and other office equipment and related software. Implementation of new hardware and software including the installation and configuration of MS applications on the end user computers. In-depth knowledge of and experience working with MS Office Suite (2003, 2007, 2010. 2013), Adobe (multiple versions), and other desktop applications.
Position
Responsibilities:
Troubleshoot and resolve issues with desktop hardware and software pertaining to systems operations
Troubleshoot and resolve issues with desktop hardware and software pertaining to LAN connectivity
Maintain and perform hardware set up, proper configuration and system modifications to assure high availability and performance
Installing and setting up office/cubes for new and existing employees, relocating phones, and troubleshooting outages
Escalate unresolved problems to staff with specific expertise, such as developers, network or system engineers, and database administrators in a timely manner
Collaborate effectively with helpdesk team members and other IT technicians to resolve and document issues
Create and update standard software loads for a variety of desktop systems
Physically move and re-establish desktop systems and servers as required
Assist LAN, WAN or the Systems Engineer as required
Troubleshoot, diagnose and resolve application issues following standard operating procedures and using knowledge support tools
Communicate technical issues to Corporate IT staff as needed
Perform other job related duties as dictated by business needs
Provide training to onsite and remote users
Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems
Administer and maintains all server hardware and software, and ensures backup procedures are in place, monitored and tested
Install, administer, troubleshoot, and maintain LAN, PC and peripheral equipment
Work with vendors and internal support contacts to resolve technical problems with desktop equipment and software
Create and maintain documentation on IT processes
Track and maintain inventory and stock of PC/LAN equipment in order to meet business needs
Out-of-hours on-call responsibilities
Position Requirements:
Education: An Associate's Degree in a related area or equivalent experience is required
Licensure: Industry Certification(s) preferred but not required. ITIL Foundations Certification/Education preferred
Relevant Work
Experience: Three to Five years' work experience in a related field is required
Knowledge, Skills & Abilities:
Microsoft Office Suite 2010 & 2013, Adobe Acrobat, Microsoft Lync, WebEx, LANDesk/SCCM, Active Directory, Microsoft Exchange/Outlook
Dell/HP Desktops/Laptops/Thin Clients, Intel based Servers (minimal), Dual Dell/HP Monitor Configuration Support, Cisco Telecommunications, iMAC, iOS Devices, Printer Configuration & Support
Windows XP Professional, Windows 7, 8, Windows Server 2008, 2012, Apple iOS Support
TO APPLY
Click below on Apply for this Position to create a profile and apply for the position
$NFD
PI91553631Estimated Salary: $20 to $28 per hour based on qualifications.
ValueOptions, Inc., a Beacon Health Options company
ValueOptions, Inc., a Beacon Health Options company
PC/LAN ANALYST II
ValueOptions is proud to be an Equal Opportunity and Affirmative Action Employer as well as a Drug Free and Tobacco Free Work Environment. EOE/AA/M/F/Veterans/Disabled.
Position Location: CO - Colorado Springs
AAP Reporting Location: CO - Colorado Springs
ID: 33591
Job Family: Information Technology
Functional Area: INFORMATION TECHNOLOGY
FTE Status: Full time
Scheduled Weekly Work Hrs: 40
Workday Schedule: Weekdays Only
Workday Start Time: 8:00am
Workday End Time: 5:00 PM
Variable Work Schedule:
We are currently seeking a dynamic PC/LAN Support Tech II to join our team at our office in Colorado Springs. The PC/LAN Support Tech II will be responsible for supporting the end user technology environment of BHO. This will include maintenance and management of company desktops, notebooks, mobile devices, printers, servers and other office equipment and related software. Implementation of new hardware and software including the installation and configuration of MS applications on the end user computers. In-depth knowledge of and experience working with MS Office Suite (2003, 2007, 2010. 2013), Adobe (multiple versions), and other desktop applications.
Position
Responsibilities:
Troubleshoot and resolve issues with desktop hardware and software pertaining to systems operations
Troubleshoot and resolve issues with desktop hardware and software pertaining to LAN connectivity
Maintain and perform hardware set up, proper configuration and system modifications to assure high availability and performance
Installing and setting up office/cubes for new and existing employees, relocating phones, and troubleshooting outages
Escalate unresolved problems to staff with specific expertise, such as developers, network or system engineers, and database administrators in a timely manner
Collaborate effectively with helpdesk team members and other IT technicians to resolve and document issues
Create and update standard software loads for a variety of desktop systems
Physically move and re-establish desktop systems and servers as required
Assist LAN, WAN or the Systems Engineer as required
Troubleshoot, diagnose and resolve application issues following standard operating procedures and using knowledge support tools
Communicate technical issues to Corporate IT staff as needed
Perform other job related duties as dictated by business needs
Provide training to onsite and remote users
Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems
Administer and maintains all server hardware and software, and ensures backup procedures are in place, monitored and tested
Install, administer, troubleshoot, and maintain LAN, PC and peripheral equipment
Work with vendors and internal support contacts to resolve technical problems with desktop equipment and software
Create and maintain documentation on IT processes
Track and maintain inventory and stock of PC/LAN equipment in order to meet business needs
Out-of-hours on-call responsibilities
Position Requirements:
Education: An Associate's Degree in a related area or equivalent experience is required
Licensure: Industry Certification(s) preferred but not required. ITIL Foundations Certification/Education preferred
Relevant Work
Experience: Three to Five years' work experience in a related field is required
Knowledge, Skills & Abilities:
Microsoft Office Suite 2010 & 2013, Adobe Acrobat, Microsoft Lync, WebEx, LANDesk/SCCM, Active Directory, Microsoft Exchange/Outlook
Dell/HP Desktops/Laptops/Thin Clients, Intel based Servers (minimal), Dual Dell/HP Monitor Configuration Support, Cisco Telecommunications, iMAC, iOS Devices, Printer Configuration & Support
Windows XP Professional, Windows 7, 8, Windows Server 2008, 2012, Apple iOS Support
TO APPLY
Click below on Apply for this Position to create a profile and apply for the position
$NFD
PI91553631Estimated Salary: $20 to $28 per hour based on qualifications.
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