Technical Analyst 3-Support
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.
Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.
RequiredTechnical Skills (at least 1 of):
Analyzing database data structures andperforming administration tasks relating to normal and abnormaloperations(Oracle, MS SQL Server or DB2)
Administration of Java applicationservers including deployment and troubleshooting deployments (Weblogic,WebSphere,Tomcat or JBoss)
Operating system administration andinstallation (Windows, Solaris or Linux)
PreferredTechnical Skills:
Experiencedeveloping Java Web Applications using JSP, HTML and Java
Experiencingdebugging SQLstatements, syntax and execution
Administrationand troubleshoot WebServers (Apache or IIS)
Administrationand troubleshooting of FatWire Content Server / Oracle WebCenter Sites
Networkingtechnology and concepts(Software Firewalls, UDP/TCP connectivity)
Authenticationservices including troubleshooting interfacing technology (OpenLDAP, ActiveDirectory)
Customer Management
Ability tounderstand customer problem and provide technical solution in timely manner
Strong provenproblem solving skills
Ability tounderstand customer urgency and sensitivity of problem
Strong Verbaland Written communication skills
Ability tospeak confidently and communicate clearly with customer
Ability towork well with demanding customer environment and delight customer
StrongAdherence to Process and be process champion
Product and Technology:
Troubleshoot and resolve simple to highly complex technicalissues related to Oracle Webcenter Content and associated technologies like WebcenterPortal, Weblogic Application Server and Database.
The job may require flexibility towork beyond standard business hours, to include weekends and holidays, asrequired.
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.
Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.
RequiredTechnical Skills (at least 1 of):
Analyzing database data structures andperforming administration tasks relating to normal and abnormaloperations(Oracle, MS SQL Server or DB2)
Administration of Java applicationservers including deployment and troubleshooting deployments (Weblogic,WebSphere,Tomcat or JBoss)
Operating system administration andinstallation (Windows, Solaris or Linux)
PreferredTechnical Skills:
Experiencedeveloping Java Web Applications using JSP, HTML and Java
Experiencingdebugging SQLstatements, syntax and execution
Administrationand troubleshoot WebServers (Apache or IIS)
Administrationand troubleshooting of FatWire Content Server / Oracle WebCenter Sites
Networkingtechnology and concepts(Software Firewalls, UDP/TCP connectivity)
Authenticationservices including troubleshooting interfacing technology (OpenLDAP, ActiveDirectory)
Customer Management
Ability tounderstand customer problem and provide technical solution in timely manner
Strong provenproblem solving skills
Ability tounderstand customer urgency and sensitivity of problem
Strong Verbaland Written communication skills
Ability tospeak confidently and communicate clearly with customer
Ability towork well with demanding customer environment and delight customer
StrongAdherence to Process and be process champion
Product and Technology:
Troubleshoot and resolve simple to highly complex technicalissues related to Oracle Webcenter Content and associated technologies like WebcenterPortal, Weblogic Application Server and Database.
The job may require flexibility towork beyond standard business hours, to include weekends and holidays, asrequired.
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
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